<?php
//=======================================
//###################################
// Kayako Web Solutions
//
// Source Copyright 2001-2004 Kayako Web Solutions
// Unauthorized reproduction is not allowed
// License Number: $%LICENSE%$
// $Author: rlederman $ ($Date: 2007/07/31 01:28:44 $)
// $RCSfile: staff_tickets.php,v $ : $Revision: 1.37 $ 
//~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
//
//###################################
//=======================================

$__LANG = array (
    'tickets' => 'Tickets',
    'filtertickets' => 'Filter Tickets',
    'manage' => 'Manage',
    'newview' => 'New View',
    'viewoptions' => 'View Options',
    'editview' => 'Edit View',
    'deleteview' => 'Delete View',
    'views' => 'Views',
    'alldepartments' => 'View All',
    'lookup' => 'Lookup',
    'labels' => 'Labels',
    'filters' => 'Filters',
    'editlabel' => 'Edit Label',
    'newlabel' => 'New Label',
    'nolabel' => '-- No Label --',

    'overdue' => 'Overdue',
    'bandelete' => 'Ban & Delete',
    'markasdue' => 'Mark as Due',
    'markduein24hrs' => 'Mark Due in 24 Hours',
    'mergetickets' => 'Merge Tickets',
    'maprint' => 'Mass Print',
    'massreply' => 'Mass Reply',
    'massaction' => 'Mass Action',
    'maticketstatus' => '-- Status --',
    'maowner' => '-- Assign To --',
    'maticketpriority' => '-- Priority --',
    'madepartments' => '-- Move --',
    'maoptions' => '-- Options --',
    'noflag' => '-- No Flag --',
    'go' =>'Go',
    'rssfeed' => 'RSS Feed',
    'qquote' => 'Quote',
    'qquoteall' => 'Quote All Posts',
    'qquoteclient' => 'Quote Client Posts',

    'gopenewwin' => 'Open Tickets In A Separate Window',
    'desc_gopenewwin' => 'If enabled, tickets will be opened in a new browser window.',
    'arnoref' => '-- Disable Auto Refresh --',
    'ar30sec' => 'Every 30 Seconds',
    'ar1min' => 'Every 1 Minute',
    'ar5min' => 'Every 5 Minutes',
    'ar15min' => 'Every 15 Minutes',
    'ar30min' => 'Every 30 Minutes',
    'ar1hr' => 'Every 1 Hour',
    'gautorefresh' => 'Auto Refresh Grid',
    'notreplied' => 'Not Replied',
    'desc_gautorefresh' => 'The ticket listing can be set to automatically refresh after a certain interval of time.',
    'postreplyoptions' => 'Post Reply Options',
    'rnticketlist' => 'Ticket List',
    'rnticket' => 'Ticket',
    'rnnextticket' => 'Next Ticket',
    'loading' => 'Loading...',
    'replynav' => 'After Replying Take Me To',
    'desc_replynav' => 'Select the area that '.SWIFTPRODUCT. ' should take you to after you replying to a ticket.',
    'rnticketstatus' => 'Default Ticket Status When Replying',
    'desc_rnticketstatus' => 'Select the status to which tickets should be set to after you have made a reply.',
    'unspecified' => '-- Unspecified --',
    'rnsetowner' => 'Select Owner As Current User',
    'desc_rnsetowner' => 'If enabled, the ticket will automatically be assigned to the last staff user to reply.',
    'tabchats' => 'Chats%s',
    'strchats' => 'Chats',

    // Grid Titles
    'f_ticketid' => 'Ticket ID',
    'f_ticketmaskid' => 'Ticket Mask',
    'f_subject' => 'Subject',
    'f_queue' => 'E-mail Queue',
    'f_department' => 'Department',
    'f_ticketstatus' => 'Status',
    'f_duedate' => 'Due',
    'f_lastactivity' => 'Last Activity',
    'f_date' => 'Date',
    'f_owner' => 'Owner',
    'f_priority' => 'Priority',
    'f_lastreplier' => 'Last Replier',
    'f_fullname' => 'Full Name',
    'f_timeworked' => 'Time Worked',
    'f_email' => 'E-mail',
    'f_totalreplies' => 'Replies',
    'f_assignstatus' => 'Assigned',
    'f_flagtype' => 'Flag Type',
    'f_hasnotes' => 'Has Notes',
    'f_dateicon' => 'Date Icon',
    'f_avgresponse' => 'Avg Response',
    'f_resolution' => 'Resolution',
    'f_staffworked' => 'Staff Worked',
    'f_laststaffreply' => 'Last Staff Reply',
    'snoreply' => '- Not Replied -',
    'f_slaplan' => 'SLA Plan',
    'f_rule' => 'Rule Title',
    'f_tgroup' => 'Template Group',

    // Search stuff
    's_ticketid' => 'Ticket ID',
    's_ticketmask' => 'Ticket Mask',
    's_fullname' => 'Full Name',
    's_lastreplier' => 'Last Replier',
    's_subject' => 'Subject',
    's_messages' => 'Messages',
    'ticketslist' => 'Tickets List (%s)',
    'serrorticketid' => '0 matching results found for "%s"',
    'serrorfullname' => '0 matching results found for "%s"',
    'serrorlastreplier' => '0 matching results found "%s"',
    'serrorquery' => '0 matching results found for "%s"',
    'serrornoquery' => '0 matching results found',
    'searchqresult' => '%s results found (in %s seconds)',
    'searchkeyw' => 'Search query: %s',
    'rejectedwords' => 'The following words were not included in the search: <span class="tabletitle">%s</span>',
    'newtickets' => 'New Tickets',

    'massactionconfirm' => 'Action(s) successfully carried out on selected tickets.',
    'viewinsertconfirm' => 'New ticket view "%s" inserted successfully',
    'vieweditconfirm' => 'Ticket view "%s" updated successfully',
    'viewdelconfirm' => 'Ticket view "%s" deleted successfully',
    'rssfeedmsg' => 'ERROR: You need to use a staff username and password in order to access this RSS feed',
    'ticketrssfeed' => 'Ticket RSS Feed',
    'rsstitleformat' => '%s: %s',
    'rssseterror' => 'ERROR: Ticket view RSS syndication is disabled under <i>Settings &gt; Tickets</i> (in the administrator control panel)',
    'invalidview' => 'Invalid View',

    // Ticket Viewing
    'searchquery' => 'Search',
    'invalidticket' => 'ERROR: Unable to load the ticket. You either do not have <b>permissions</b> to the department the ticket resides in or the ticket does <b>not exist</b>',
    'tabgeneral' => 'General',
    'tabfollowup' => 'Follow-Up',
    'tabpostreply' => 'Post Reply',
    'tabforward' => 'Forward',
    'tabaddnotes' => 'Add Notes',
    'tabtimetracking' => 'Time Tracking',
    'tabhistory' => 'History',
    'tabhistorycnt' => 'History%s',
    'tablog' => 'Audit Log',
    'tabedit' => 'Edit',
    'ticketoptions' => 'Ticket Options',
    'flagticket' => 'Flag Ticket',
    'slalink' => 'SLA Plan',
    'markdue' => 'Mark Due',
    'export' => 'Export',
    'purpleflag' => 'Purple Flag',
    'redflag' => 'Red Flag',
    'orangeflag' => 'Orange Flag',
    'yellowflag' => 'Yellow Flag',
    'blueflag' => 'Blue Flag',
    'greenflag' => 'Green Flag',
    'exportpdf' => 'Export PDF',
    'exportxml' => 'Export XML',
    'printticket' => 'Print Ticket',
    'mergeticket' => 'Merge Ticket',
    'ban' => 'Ban',
    'delete' => 'Delete',
    'markasdue' => 'Mark Due',
    'markduetf' => 'Mark Due in 24 Hrs',
    'flagconfirm' => 'Ticket "%s" flagged successfully',
    'errorexport' => 'ERROR: Unable to export the ticket. You either do not have <b>permissions</b> to the department the ticket resides in or the ticket does <b>not exist</b>',
    'errordue' => 'ERROR: Cannot mark the ticket as due. You either do not have <b>permissions</b> to the department the ticket resides in or the ticket does <b>not exist</b>',
    'erroroption' => 'ERROR: Cannot run the ticket Option. You either do not have <b>permissions</b> to the department the ticket resides in or the ticket does <b>not exist</b>',
    'errorticketaccess' => 'ERROR: You either do not have <b>permissions</b> to the department the ticket resides in or the ticket does <b>not exist</b>',
    'delconfirm' => 'Ticket "%s" deleted successfully',
    'noteconfirm' => 'Note added for ticket "%s" successfully',
    'banconfirm' => 'User "%s" banned successfully',
    'bandconfirm' => 'User "%s" banned and the ticket deleted successfully',
    'dueconfirm' => 'Ticket ID "%s" due time has been set successfully',
    'clearflag' => 'Clear Flag',
    'timeline' => 'Timeline',
    'attachfilen' => 'File %s',
    'entrytype' => 'Entry Type',
    'alparser' => 'Parser',
    'alstaff' => 'Staff',
    'alclient' => 'Client',
    'alsystem' => 'System',
    'alescalation' => 'Escalation',
    'notetype' => 'Note Type',
    'desc_notetype' => '<i>Ticket Notes:</i> Visible to staff users only on this ticket.<br><br><i>User Notes:</i>< Visible to staff users on every ticket created by the user.',
    'ticket' => 'Ticket',
    'user' => 'User',
    'noteoptions' => 'Note Options',
    'forstaffnote' => 'Visible To',
    'desc_forstaffnote' => 'The ticket note can be made visible to a specific staff user only.',
    'noteallstaff' => '-- All Staff Users --',
    'addnote' => 'Add Note',
    'notetitleformat' => 'Note by %s - %s (%s)',
    'usergroup' => 'User Group',
    'slatconfirm' => 'SLA Plan assigned to ticket "%s"',
    'slauconfirm' => 'SLA Plan assigned to user "%s"',
    'notedconfirm' => 'Ticket note deleted successfully',
    'cfdelconfirm' => 'Custom field value deleted successfully',
    'unassigned' => '-- Unassigned --',
    'tassigned' => 'Assigned',
    'tunassigned' => 'Unassigned',
    'cancel' => 'Cancel',
    'tcconfirm' => '"%s" Ticket changes executed successfully',
    'nextticket' => 'Next Ticket &raquo;',
    'previousticket' => '&laquo; Previous Ticket',
    'tremail' => 'E-mail: %s',
    'trtoemail' => 'Forwarded To: %s',
    'trip' => 'IP: %s',
    'trdate' => 'Posted on: %s',
    'pdfrow' => '%s - %s',
    'staff' => 'Staff',
    'startprint' => 'Start Print',
    'delpostconfirm' => 'Ticket post for "%s" deleted successfully',
    'delpostfail' => 'Error deleting the ticket post. Make sure that the ticket post is not the <b>first post</b> and that you have permission to delete it',
    'postdelmsg' => 'Are you sure you wish to delete this Ticket Post?\n\nOnce deleted, the post cannot be recovered.',
    'viewheaders' => 'View E-mail Headers',
    'printpost' => 'Print Ticket Post',
    'deletepost' => 'Delete Ticket Post',
    'editpost' => 'Edit Ticket Post',
    'billing' => 'Billing',
    'tabrelease' => 'Release',
    'quickinsert' => 'Quick Insert',
    'qpredefinedreplies' => 'Predefined Replies',
    'qknowledgebase' => 'Knowledgebase',
    'qdownloads' => 'Downloads',
    'properties' => 'Properties',
    'qowner' => 'Owner: ',
    'qdepartment' => 'Department: ',
    'qstatus' => 'Status: ',
    'qpriority' => 'Priority: ',
    'reply' => 'Reply Contents',
    'saveasdraft' => 'Save as Draft',
    'send' => 'Send',
    'addnote' => 'Add Note',
    'emailoptions' => 'E-mail Options',
    'eocc' => 'CC',
    'eobcc' => 'BCC',
    'addtorecp' => 'Add to Recipients',
    'attachfile' => 'Attach Files',
    'file1' => 'File 1',
    'file2' => 'File 2',
    'file3' => 'File 3',
    'optpred' => 'Predefined',
    'optkb' => 'Knowledgebase',
    'optsendemail' => 'Send E-mail',
    'pdue' => 'Due: ',
    'inminutes' => '(in minutes)',
    'ptimeworked' => 'Time Worked: ',
    'ptimebillable' => 'Billable: ',
    'author' => 'Author',
    'from' => 'From',
    'attachments' => 'Attachments',
    'replyerror' => 'ERROR: Unable to reply to "%s." Make sure you have entered your reply content in the reply field',
    'removefile' => 'Remove File',
    'spellcheck' => 'Spell Check',
    'to' => 'To',
    'ticketrecipients' => 'Ticket Recipients',
     # By Jamie 'dticketrecipients' => 'Ticket recipients receive all the e-mail correspondence sent by staff users. The option to add ticket recipients is available when sending a CC, BCC, or forwarding a ticket. There are three types of recipient:<br><br><i>Third Party:</i> Whenever you forward a ticket, a separate communication channel is opened in a Ticket that is different from the one established between the staff and the client. If you add a Third Party to the Recipients list, whenever staff replies to a Ticket it will be dispatched to the third party<br><bt><i>CC Users:</i> These are the Users to whom you CC\'ed the Replies. Any futher replies will be CC\'ed to them automatically<br><br><i>BCC Users:</i> These are the Recipients to whom the original reply was BCC\'ed. They will always be BCC\'ed automatically whenever a staff replies.',
    'dticketrecipients' => 'Ticket recipients receive all the e-mail correspondence sent by staff users. The option to add ticket recipients is available when sending a CC, BCC, or forwarding a ticket. There are three types of recipient:<br><br><i>Third Party:</i> A third party recipient added to a ticket is carbon copied all replies sent by a staff user. A third party is able to send e-mail replies and have them appended to the ticket that was not originally created by them.<br><bt><i>CC Users:</i> A CC user who has been added to a ticket is carbon copied all replies sent by a staff user.<br><br><i>BCC Users:</i> A BCC user who has been added to a ticket is blind-carbon copied all replies sent by a staff user.', 
    'arecipient' => 'Add New Recipient',
    'desc_arecipient' => 'You can add a new recipient by selecting the recipient type and an e-mail address. The added recipient will receive staff replies automatically, but will not have access to view the ticket online, via the client support interface.',
    'rthirdparty' => 'Third Party Recipient',
    'rccuser' => 'CC User',
    'rbccuser' => 'BCC User',
    'summary' => 'Summary',
    'worker' => 'Worker',
    'billdate' => 'Bill Date',
    'timespent' => 'Time Spent',
    'tworked' => 'Worked: ',
    'tbillable' => 'Billable: ',
    'tdesc' => '(in minutes)',
    'billtitleformat' => 'Billing entry for: %s on %s',
    'ttotalworked' => 'Total Time Worked:',
    'ttotalbilled' => 'Total Time Billed:',
    'trphone' => 'Phone #: %s',
    'linkcfgroup' => 'Link Custom Field Group',
    'linkwithcfg' => 'Link With Custom Field Group',
    'desc_linkwithcfg' => 'A ticket can be manually linked to a custom field group. Once linked, the custom fields can be edited under the <b>Edit</b> tab.',
    'cfnolink' => '-- Do Not Link --',
    'mergeticket' => 'Merge Ticket',
    'mergewith' => 'Merge With Ticket ID',
    'desc_mergewith' => 'Enter the ticket ID with which this ticket should be merged. Any replies received under this ticket will be merged chronologically.',
    'lastedited' => 'Last edited by: %s On: %s',
    'editpost' => 'Edit Ticket Post',
    'quote' => 'Quote',
    'lockmsg' => '%s is viewing the ticket (last update: %s)',
    'ticketproperties' => 'Ticket Properties',
    'charsetdiff' => 'The character set of this e-mail is different than the default character set. The contents may not display properly. If you wish to change the character set, click here.',
    'deletelabel' => 'Delete Label',
    'ticketlabeldelconfirm' => 'Ticket label deleted successfully',
    'slalabel' => 'SLA: %s',
    'tgroup' => 'Template Group: %s',

    // New Ticket
    'newticket' => 'New Ticket',
    'invaliddepartment' => 'Invalid department specified',
    'foemail' => 'User E-mail Address',
    'fophone' => 'User Phone #',
    'dnewticket' => 'New Ticket: %s',
    'noptional' => '(Optional)',
    'phonefieldempty' => 'ERROR: Phone field is empty',
    'emailfieldempty' => 'ERROR: E-mail field is empty',
    'newticketfailed' => 'ERROR: Failed to create a new ticket',
    'tdispatch' => 'E-mail:',
    'tnautores' => 'Autoresponder',
    'tncontents' => 'Contents',
    'forwardattach' => 'Attachments:',

    'followupsuccess' => 'Follow-Up action(s) added to Queue',
    'followupfail' => 'Failed to add follow-up action(s). Please ensure that all fields were filled in',
    'followupnochange' => '-- No Change --',
    'followupformerror' => 'One of the required field(s) is empty',

    // Ticket Post Lock
    'postlockdesc' => '%s is replying to the ticket (last update: %s)',
    'invalidemailspecified' => 'Invalid e-mail address entered',
    'nofilterticket' => 'No ticket found that matches filter criteria',
);
?>